Privacy Policy

Effective Date: 1st July 2025

Welcome to www.knightsaway.co.uk (the "Website"). Your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit or interact with our Website.

1. Who We Are

Knights Away is based in the United Kingdom and operates the website www.knightsaway.co.uk. We are committed to complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

If you have any questions about this policy, please contact us at:
📧 Email: info@knightsaway.co.uk
📮 Address: Knights Away Ltd, Unit 1A Broughton Mills Rd, Bretton, Chester CH4 0BY

2. What Information We Collect

We may collect and process the following data:

Personal Identifiable Information (PII):
Name, email address, phone number, and other details you provide through contact forms, booking requests, or newsletter sign-ups.
Usage Data:
Information about how you use our Website, such as your IP address, browser type, operating system, referral source, and pages visited (collected via cookies or analytics tools).
Booking or Transaction Information:
If you make a booking or purchase through the site, we may collect billing or payment details (processed securely through third-party providers).

3. How We Use Your Information

We use your data to:

Respond to enquiries or booking requests
Provide services you have requested
Send occasional updates or newsletters (with your consent)
Improve website functionality and user experience
Comply with legal or regulatory obligations

We do not sell or rent your personal information to third parties.

4. Cookies

Our Website uses cookies to enhance your experience and gather analytics data. By using our site, you agree to our use of cookies.

You can manage or disable cookies through your browser settings. For more information, please see our Cookie Policy.

5. Third-Party Services

We may use trusted third-party services (e.g., Google Analytics, booking engines, payment processors) that process your data securely on our behalf. These providers have their own privacy policies, and we encourage you to review them.

6. Data Security

We implement appropriate technical and organisational measures to protect your data. However, no system is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

7. Your Data Rights

Under UK GDPR, you have the right to:

Access the personal data we hold about you
Request correction or deletion of your data
Object to or restrict certain types of processing
Withdraw your consent at any time (if processing is based on consent)
Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, please contact us at info@knightsaway.co.uk

8. Data Retention

We only keep your personal data for as long as necessary for the purposes we collected it for, including any legal, accounting, or reporting requirements.

9. External Links

Our Website may include links to external websites. We are not responsible for the privacy practices of those websites. Please review their privacy policies before submitting any personal data.

10. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page with the effective date clearly stated.

11. Contact Us

If you have any questions about this Privacy Policy or the way we handle your data, please contact us at:

Knights Away Ltd
📧 Email: info@knightsaway.co.uk

🌐 Website: www.knightsaway.co.uk